FREQUENTLY ASKED QUESTIONS
Yes, the product you receive will closely match the picture displayed on our website. However, since many of our items are handcrafted, slight variations in color, texture, or finish may occur. These small differences are part of the charm and uniqueness of our handmade creations, ensuring every piece is one of a kind.
How can I place an order?
You can place an order directly through our website by adding your chosen products to the cart and completing the checkout process.
What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards
- Bank Transfers
- Cash on Delivery (available for Greece only)
If you need to cancel or modify your order, please contact our customer support team as soon as possible. Changes may not be possible once the order has been processed.
Do you offer free shipping?
Yes, we offer free shipping for orders over €100 within Greece. For international shipping, fees vary based on the destination.
How long does delivery take?
- Greece: 5-10 business days
- Europe: 10-15 business days
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email.
What is your return policy?
We accept returns within 15 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase.
How do I request a refund?
To request a refund, please contact our support team with your order details. Refunds are processed within 5-7 business days of receiving the returned item.
Yes, all our products are crafted with attention to detail, ensuring high-quality and unique designs.
Do you offer custom designs?
Yes, we accept custom orders. Contact us with your ideas, and we’ll work with you to create a personalized piece.
CONTACT US
Phone: 697 292 2445
Email: design[at]zelios.gr
Free standard shipping
on all orders over 100 €.
Support forum
Address: Tzavela 19, Nafpaktos 30300
